top of page

Terms & Conditions

Last Updated: 04/06/2026

1. Introduction

Welcome to Pilates With Ro ("we", "our", "us"). These Terms and Conditions govern your use of our website located at www.pilateswithro.co.uk and any Pilates classes, courses, memberships, products, and services offered through the website.

By accessing our website or booking any services, you agree to be bound by these Terms and Conditions.

2. Eligibility

You must be at least 18 years old to book classes or purchase services through our website. Individuals under 18 may participate only with the consent of a parent or legal guardian.

3. Bookings and Payments

3.1 Class Bookings

All bookings are subject to availability and confirmation.

3.2 Payment

Payment must be made in full at the time of booking unless otherwise agreed.

We reserve the right to refuse or cancel bookings if payment cannot be processed.

3.3 Pricing

All prices displayed on the website are in GBP (£) and include VAT where applicable.

We reserve the right to change prices at any time without prior notice.

4. Memberships and Class Packages

Where memberships or class packages are offered:

  • Memberships are personal and non-transferable.

  • Unused sessions may expire after the period specified at the time of purchase.

  • Membership benefits may not be exchanged for cash.

  • We reserve the right to amend membership benefits with reasonable notice.

5. Cancellations and Refunds

5.1 Client Cancellations

Clients may cancel bookings up to [24 hours] before the scheduled class to receive a credit or reschedule.

Cancellations made after this period may result in the session being forfeited without refund.

5.2 Studio Cancellations

We reserve the right to cancel or reschedule classes due to instructor illness, low attendance, or circumstances beyond our control.

Where possible, an alternative class, credit, or refund will be offered.

5.3 Refund Policy

Refunds are provided only where required by law or as expressly stated in these Terms.

6. Health and Medical Conditions

By participating in any Pilates class or programme, you confirm that:

  • You are physically fit to participate.

  • You have disclosed any relevant medical conditions, injuries, or pregnancy status.

  • You will immediately stop exercising if you experience pain, dizziness, discomfort, or illness.

You should seek medical advice before beginning any exercise programme if you have concerns about your health.

7. Assumption of Risk

Participation in Pilates and exercise activities involves inherent risks, including the risk of personal injury.

You voluntarily participate at your own risk and accept responsibility for your health and wellbeing during classes.

8. Limitation of Liability

To the fullest extent permitted by law:

  • We shall not be liable for any indirect, incidental, or consequential loss.

  • We are not responsible for loss, theft, or damage to personal belongings brought to classes.

  • Nothing in these Terms excludes liability for death or personal injury caused by our negligence or any liability that cannot be excluded under applicable law.

9. Online Classes and Digital Content

Where online classes, videos, or digital content are provided:

  • Access is for personal use only.

  • Content must not be copied, distributed, recorded, or shared without our written permission.

  • We do not guarantee uninterrupted access to online services.

10. Intellectual Property

All content on this website, including text, images, videos, logos, branding, and course materials, is owned by or licensed to [Business Name].

You may not reproduce, distribute, modify, or commercially exploit any content without our prior written consent.

11. Website Use

You agree not to:

  • Use the website for unlawful purposes.

  • Attempt to gain unauthorised access to our systems.

  • Upload malicious software or harmful content.

  • Interfere with the operation of the website.

12. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

13. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content, policies, or practices of those websites.

14. Changes to These Terms

We reserve the right to update these Terms and Conditions at any time.

Any changes will be posted on this page and will take effect immediately upon publication.

15. Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of England and Wales.

Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

16. Contact Information

If you have any questions regarding these Terms and Conditions, please contact me

bottom of page